Refund & Returns Policy
Thank you for shopping with Posh and Blossom. We want you to feel confident about your purchase and are committed to making your experience as easy as possible.
Damaged Products During Delivery
We carefully package all orders before shipment. However, products can occasionally be damaged during transit.
If your product arrives damaged, please contact us as soon as possible after delivery. To help us verify the condition of the product and process your claim, we require:

• Clear photos of the damaged product and packaging.
• Photos showing the condition of the shipping box.
• A video of the package being opened immediately after delivery, whenever possible.

We strongly recommend recording an unboxing/opening video when receiving your order. This helps document the condition of the product when it arrived and prevents confusion regarding damage that may have occurred during or after delivery.
Once the damage has been verified, Posh and Blossom will either:

• Ship a replacement product at no additional cost, or
• Issue a refund for the damaged product to the original payment method.

Please keep the original product, packaging, and shipping materials until your claim has been reviewed.
Product Satisfaction Returns
We want you to be happy with your purchase. If, after 14 days of using the product, you decide that the product is not right for you, you may request a return.
To be eligible for a refund:

• The return request must be submitted within the applicable return period.
• The product must be returned to Posh and Blossom.
• The customer is responsible for the return shipping costs.
• Once the returned product is received and inspected, we will issue a refund for the product purchase price.

Original shipping charges are non-refundable unless the return is the result of an error made by Posh and Blossom.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible after delivery.
Please provide your order information and, if applicable, photos of the items received. Once we verify the issue, we will work with you to provide the appropriate replacement or refund.
Order Changes or Cancellations
If you need to make a change to or cancel your order, please contact us as soon as possible.
We will do our best to accommodate your request before the order is shipped. Once an order has been shipped, changes or cancellations may no longer be possible, and standard return procedures may apply.
How Refunds Are Issued
Approved refunds will be issued to the original payment method used for the purchase.
Once a refund has been processed by Posh and Blossom, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Contact Us
If you have questions about a return, refund, damaged product, or your order, please contact the Posh and Blossom customer service team with your order number and relevant details.
We are happy to review your request and assist you with the next steps.